Top 5 annoying waiter mistakes

There are things that are unacceptable in the service, because the guests after them often "vote with their feet" on the way out.

We have collected the top errors of waiters and methods of solving them.

№1 BAD ORIENTATION IN THE MENU

Your salespeople must perfectly know the composition and characteristics of the dishes, otherwise the guest may receive something completely different from what was described to him.

• SOLUTION: tastings for staff, tips in iiko.

№2 TAKE AN ORDER WITHOUT CHARACTERISTICS

Well, is there anything worse than improper roasting? Or warm American milk instead of cold milk? And this can only be the tip of the iceberg

• SOLUTION: mandatory modifiers in iiko, as well as an open comment for clarifications

№3  LACK OF KNOWING MISSING POSITIONS

This happened to everyone: it took a long time to choose a dish, ordered it, but it was not. Everyone experiences negativity at such a moment.

• SOLUTION: Stop list in iiko, which allows you to specify the number of remaining servings of the dish

№4  FORGET TO PLACE AN ORDER

This not only lengthens the guest's expectation, but can simply ruin the dish.

• SOLUTION: iiko food readiness status and pager system

№5  SLOW CALCULATION

Long waiting for a check can ruin even the most impeccable service, especially if the guest is in a hurry.

• SOLUTION: the possibility of issuing a guest bill from the waiter's terminal.

Work with your staff, and iiko will become your best employee!

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