CALL CENTER

Receiving orders

Iiko accepts orders from anywhere: by phone, through the website, from aggregators, from a mobile application, chat bots, and so on. The built-in delivery site is deployed automatically from the iiko cloud office and allows you to start selling immediately.

 

When distributing orders, iiko takes into account the opening hours of the establishment, the composition of the order, the load of couriers and kitchens, and even the situation on the roads.	Customers will be pleasantly surprised that the operator knows about their preferences - iiko stores the history of orders.
iiko will warn the operator if the customer is included in the “black list” and indicate what problems can be expected from him.	When distributing orders, iiko takes into account the opening hours of the establishment, the composition of the order, the load of couriers and kitchens, and even the situation on the roads.
The operator has access to operational information about the status of the execution of each order, and he can, if necessary, quickly contact the client or the courier.	Integration with KLADR (classifier of addresses of the Russian Federation) will not allow the operator to make mistakes in the delivery address.

The visual image allows you to analyze factors such as the number of orders, the average delay of couriers, the effectiveness of advertising, and the average check by location.

 

Kitchen

Execution of orders

Iiko automatically controls the cooking process and allows you to ensure high quality and strict adherence to the set deadlines for order fulfillment.

When an order arrives at the kitchen terminal, the system automatically starts counting down the cooking time.
	Boxes, napkins, forks and other similar goods are automatically added to the order and debited from the warehouse at the time of the receipt.
You can add a label with the customer's name and food information to the packaging - another sign of attention that will not go unnoticed.

Courier

Delivery of orders

With the help of a special mobile application, the courier receives operational information about orders, and can, if necessary, contact the call center operator

All information about the order is available to the courier on the screen of the mobile phone
	The system automatically calculates the optimal delivery route, taking into account the current traffic situation, and displays it to the courier on the phone screen.
All couriers' movements are visible on an interactive map, and you can quickly receive information about the progress of each order.
	iiko will never forget to inform the courier about the delivery specifics, as the system stores all the customer's wishes.
All stages of delivery, as well as customer reviews are recorded in the system, and you can set up a motivation scheme for couriers for good work

Client

Quality service

Provide the client with maximum comfort during the first order, and he will definitely contact you again. It's very easy to do this with iiko! Automating the delivery service using iiko will help you increase the number of satisfied customers.

Received an order for a large company? Offer the client to split the check by person for the convenience of collective payment.	The client receives an SMS about the status of the order and can independently control the progress of its execution.
The system automatically sends an order received to the site from a regular customer to the kitchen without ringing out - guests will appreciate your trust.	The system records customer reviews about the quality of service and you always have reliable information about the degree of their satisfaction.